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Frequently Asked Questions

Are you on any Social Media platforms?

Yes. You can follow us on Pinterest or LIKE us on Facebook. Our direct links are located at the top our our website.


Can I cancel an order once it has been placed?

Yes. You have 5 hours to cancel an order. Once he item is shipped, the buyer can return the item for a full refund within 7 days.


Can this diffuser be used vertically instead of horizontal?

Yes you can use this diffuser vertically, on its side or even upside down. As long as you have the top to the bottle / cartridge tight your all set.


Do you ship internationally?

Yes. We ship worldwide via the USPS. Shipping rates are calculated during the checkout process.


Does this unit heat the oil?

No. There is absolutely no heat getting to the essential oil.


How can I contact your company?

You can email us 24/7 at customerservice@aroma2go.com or call us at (866) 309-9431 M - F 9am - 5pm EST Closed on Saturday Sunday 10am - 4pm EST


How does the aroma2go USB diffuser work?

This diffuser works by ultrasonic cold mist micro diffusion to keep all of the essential oils properties. It does not create a steady stream of mist like most regular diffusers but 13-20 sec bursts of diffused fragrance. You won't have to worry about your neighbor sitting next to you complaining about the mist in his or her face. This creates a barrier around you at your laptop


How much do affiliates make?

10% off the total sale not including the shipping cost.


Is there a Money Back Guarantee or Return Policy?

Yes. If you are of not satisfied with the products performance you can return it or a full refund minus your shipping and also a 20% restocking fee within 7 days of receiving it.


Now long does it take my order to ship once its placed?

If the item or items are in stock they will ship within 24 - 72 hours.


What is the warranty on your products?

All of our products have a 90 day warranty. This does not cover physical damage caused by misuse. Please contact customerservice@aroma2go.com with additional questions.


What kind of oils can I put in this unit?

You can use any types of fragrance oils. But, we highly recommend only using organic oils that are not too thick in consistency.


What payment methods do you offer?

We accept all major credit cards.

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©/™ 2015 Believe It LLC. All Rights Reserved. All trademarks, layout/img, logos, and designs are the exclusive property of Believe It LLC. Any use of these assets must be cleared in writing with the Believe It LLC. legal department. Please email here to seek such permission: legal@aroma2go.com